FAQ
Straight answers.
Lead quality, your zone, disputes, billing and how we find the requests.
Lead quality
Where do the requests come from?
From local community conversations where neighbors ask each other for recommendations. When someone in your zone asks for your trade, a Handpicked responder replies and names your business.
What do I get with each lead?
Who asked, what they need, where they are, and proof of the reply that recommended you.
What do the tiers mean?
They show how far the conversation went. C means we recommended you and asked a question. B means they answered. A means they gave several answers. A+ means they’re calling you, or we connected you.
Your zone
Will other businesses get the same lead?
No. Each business gets its own service zone in its trade, so you’re not one of five pros fighting over the same request. When we recommend someone for your trade in your zone, it’s you.
What if my zone is already taken?
Zones are exclusive, so they do fill up. Get in touch and we’ll tell you what’s open in your trade.
Disputes
What if a lead is bad?
You can dispute it that week if it’s the wrong trade, outside your zone, a duplicate, or not a real request. If the dispute holds, it comes back to you as credit.
Billing
How does billing work?
You choose a monthly credit amount and get it at 20% off. Leads come out of it, and anything past it is billed weekly. Every lead and charge shows in your own portal.
Why don’t you list prices here?
Each lead is priced by its tier and the size of the job, and that depends on your trade. You’ll see your prices when you get in touch.
What does “claimed” mean?
When a lead comes in, you claim it in your portal. If you don’t, it’s claimed for you at the end of the week.
Contracts and cancelling
Is there a contract, and how do I cancel?
The terms, including how to cancel, are laid out before you sign up, and before you’re charged anything.
About Handpicked
Who replies to the requests?
A Handpicked responder: a person who answers the question and recommends one local business.
Are you part of a social media platform?
No. Handpicked is not affiliated with any social media platform.